Thank you for choosing our platform for your gaming experience. We value your satisfaction and strive to provide the best service possible. Please read our refund policy carefully:
- No Refunds Policy We regret to inform you that we do not offer refunds for any purchases made on our platform. All sales are final, and we encourage our users to thoroughly review their purchases before completing the transaction.
- Credits for Future Games While we do not provide refunds, we understand that there may be circumstances where a purchase does not meet your expectations. In such cases, we are pleased to offer additional credits that can be used for future games on our platform.
- Eligibility for Credits To be eligible for additional credits, please contact our customer support team within 14 days of your purchase. You will need to provide your purchase details and a brief explanation of why the purchase did not meet your expectations.
- Issuance of Credits Upon review and approval of your request, we will issue additional credits to your account. These credits can be used for any future game purchases on our platform and will be valid for 12 months from the date of issuance.
- Non-Transferable Credits The credits issued are non-transferable and can only be used by the account holder who made the original purchase. They cannot be exchanged for cash or any other form of compensation.
- Final Decision Our customer support team will review each request on a case-by-case basis. All decisions regarding the issuance of credits are final.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team. We are here to help and ensure you have the best possible gaming experience with us.
Thank you for your understanding and cooperation.
Sincerely,
CyberSphere Gaming Customer Support Team